Your QUESTIONS
Our Technical Answers
Whether you need insights on the Fischer Iontophoresis Device, guidance on our catheters, or information on return policies and warranties, you’re in the right place!
Is there a warranty with The Fischer?
Yes. The Fischer Iontophoresis Device includes a 4-Year Limited Warranty covering eligible defects in materials or workmanship.
The warranty does not cover normal wear and tear, misuse, neglect, accidents, or other conditions excluded under the warranty terms.
For questions about warranty coverage or repairs, contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com.
Does The Fischer have a Money-Back Guarantee?
Yes. The Fischer Iontophoresis Device includes a 60-Day Money-Back Guarantee for eligible U.S. orders. International orders are not eligible.
To request a return, contact us at (800) 525-3467 or info@rafischer.com to obtain a Return Authorization before shipping your device back.
Returned equipment is subject to inspection. Please allow approximately 10–15 business days for inspection and return processing.
For complete eligibility requirements and return instructions, please review our Money-Back Guarantee & Return Policy.
Can I return BD® PureWick® products?
No. The BD® PureWick® Urine Collection System, BD® PureWick® External Catheters, and related PureWick® accessories and replacement components are final-sale items and are not eligible for return or refund.
If you are experiencing an issue with a BD® PureWick® product, contact our Treatment Specialists for assistance.
If you are experiencing an issue with a BD® PureWick® product, contact our Treatment Specialists for assistance.
What is the return process for The Fischer?
To return an eligible Fischer Iontophoresis Device:
1. Request a Return Authorization: Contact us at (800) 525-3467 or info@rafischer.com before shipping the device.
2. Ship the device: Customers are responsible for return shipping costs. Package the device securely to help prevent damage in transit.
3. Inspection: Returned equipment will be inspected after it is received. Please allow approximately 10–15 business days for inspection and processing.
4. Refund: Once the return is approved, the applicable refund will be issued to the original payment method. Posting time depends on the financial institution or payment provider.
For complete terms, please review our Money-Back Guarantee & Return Policy.
1. Request a Return Authorization: Contact us at (800) 525-3467 or info@rafischer.com before shipping the device.
2. Ship the device: Customers are responsible for return shipping costs. Package the device securely to help prevent damage in transit.
3. Inspection: Returned equipment will be inspected after it is received. Please allow approximately 10–15 business days for inspection and processing.
4. Refund: Once the return is approved, the applicable refund will be issued to the original payment method. Posting time depends on the financial institution or payment provider.
For complete terms, please review our Money-Back Guarantee & Return Policy.
Where should I send an authorized return?
Do not send a return until you have received a Return Authorization and return instructions from our team.
Unless otherwise instructed, authorized returns should be sent to:
RA Fischer Co.
5400 Atlantis Ct.
Moorpark, CA 93021
Contact us at (800) 525-3467 or info@rafischer.com before shipping.
Unless otherwise instructed, authorized returns should be sent to:
RA Fischer Co.
5400 Atlantis Ct.
Moorpark, CA 93021
Contact us at (800) 525-3467 or info@rafischer.com before shipping.
How do I use The Fischer Iontophoresis Device?
You can view our guide "Getting Started with the Fischer" here.
We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Do you repair The Fischer Iontophoresis Device?
Yes. Our team can help troubleshoot The Fischer and determine whether service or repair is needed.
The Fischer includes a 4-Year Limited Warranty, while eligible legacy MD-1 and MD-2 iontophoresis devices include a 2-Year Limited Warranty.
If your device is not turning on, displays an error, or is not performing as expected, review our Troubleshooting Videos or contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com.
The Fischer includes a 4-Year Limited Warranty, while eligible legacy MD-1 and MD-2 iontophoresis devices include a 2-Year Limited Warranty.
If your device is not turning on, displays an error, or is not performing as expected, review our Troubleshooting Videos or contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com.
Do you provide in-home support?
We do not provide in-home technical support. Our Treatment Specialists can provide remote assistance with product setup, use, troubleshooting, and general questions.
Contact us at (800) 525-3467 or info@rafischer.com for support.
Contact us at (800) 525-3467 or info@rafischer.com for support.
Do you still carry electrolysis supplies?
The electrolysis supplies for AR Hinkel/RA Fischer electrolysis machines can be found at on
ARHinkel.com
Are there any contraindications for iontophoresis?
Consult your doctor if you have any questions or concerns about your hyperhidrosis. When it comes to iontophoresis, here are some things to know:
If the mineral content of the tap water is low, current flow is reduced, and the desired amperage (10 to 18 milliamps) may not be achieved. A teaspoonful of baking soda added and dissolved in each tray should remedy the problem.
Patients need treatments every 2 to 3 days for 5 to 10 sessions before an effect is observed. Once euhidrosis is achieved the interval between treatments may be stretched out. Some patients need only treat themselves once every 2 to 4 weeks.
Avoid treating patients who are pregnant, have pacemakers or implants, cardiac conditions, electrical sensitivity, or epilepsy.
Do not treat a patient with a metal orthopedic pin, screw or rod. The current may be localized at the metal causing pain.
Not recommended for patients under the age of 6-years-old. Some patients experience irritation along the water line following treatment. Simple 1% hydrocortisone cream is usually sufficient to relieve this.
Not seeing the same results? Main unit not turning on? Getting a weird ‘error’ message?
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
If the mineral content of the tap water is low, current flow is reduced, and the desired amperage (10 to 18 milliamps) may not be achieved. A teaspoonful of baking soda added and dissolved in each tray should remedy the problem.
Patients need treatments every 2 to 3 days for 5 to 10 sessions before an effect is observed. Once euhidrosis is achieved the interval between treatments may be stretched out. Some patients need only treat themselves once every 2 to 4 weeks.
Avoid treating patients who are pregnant, have pacemakers or implants, cardiac conditions, electrical sensitivity, or epilepsy.
Do not treat a patient with a metal orthopedic pin, screw or rod. The current may be localized at the metal causing pain.
Not recommended for patients under the age of 6-years-old. Some patients experience irritation along the water line following treatment. Simple 1% hydrocortisone cream is usually sufficient to relieve this.
Not seeing the same results? Main unit not turning on? Getting a weird ‘error’ message?
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Are there any side-effects to iontophoresis?
Do not use this device on patients with cardiac demand pacemakers, electrically sensitive support systems or implants of any kind.
Do not use this device on cancer patients or patients who are electrically sensitive.
Avoid treatment in areas where sensation is absent or impaired, and do not apply current over damaged or denuded skin or over skin eruptions of any kind.
Possible side effects, or results of overtreatment with Galvanic current include erythema (skin redness), transient vesicles, or bulla (blisters). Discontinue treatment and seek medical aid.
Skin irritation or burns at the areas of electrode contact have been reported with the use of electrical stimulators.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Do not use this device on cancer patients or patients who are electrically sensitive.
Avoid treatment in areas where sensation is absent or impaired, and do not apply current over damaged or denuded skin or over skin eruptions of any kind.
Possible side effects, or results of overtreatment with Galvanic current include erythema (skin redness), transient vesicles, or bulla (blisters). Discontinue treatment and seek medical aid.
Skin irritation or burns at the areas of electrode contact have been reported with the use of electrical stimulators.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Any other warnings with The Fischer?
Do not use this device on patients with cardiac demand pacemakers, electrically sensitive support systems or implants of any kind.
Do not use this device on cancer patients or patients who are electrically sensitive.
Avoid treatment in areas where sensation is absent or impaired, and do not apply current over damaged or denuded skin or over skin eruptions of any kind.
Possible side effects, or results of overtreatment with Galvanic current include erythema (skin redness), transient vesicles, or bulla (blisters). Discontinue treatment and seek medical aid.
Skin irritation or burns at the areas of electrode contact have been reported with the use of electrical stimulators.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Do not use this device on cancer patients or patients who are electrically sensitive.
Avoid treatment in areas where sensation is absent or impaired, and do not apply current over damaged or denuded skin or over skin eruptions of any kind.
Possible side effects, or results of overtreatment with Galvanic current include erythema (skin redness), transient vesicles, or bulla (blisters). Discontinue treatment and seek medical aid.
Skin irritation or burns at the areas of electrode contact have been reported with the use of electrical stimulators.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
What precautions should I take when using The Fischer?
For electrical safety, prevent contact between the patient and any metal objects or fixtures during treatment. Avoid personal contact with the electrodes while adjusting panel controls.
Never operate or place the unit where it may become wet or immersed.
Some patients may experience skin irritation or hypersensitivity due to the application of electrical current. Irritation can usually be reduced by alternate electrode placement or use of lower current levels.
Upon evidence of any malfunction, or if there is any sign or electrode or cord deterioration, discontinue.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
Some patients may experience skin irritation or hypersensitivity due to the application of electrical current. Irritation can usually be reduced by alternate electrode placement or use of lower current levels.
Upon evidence of any malfunction, or if there is any sign or electrode or cord deterioration, discontinue.
Read some of our reviews to learn from real-life patients’ experiences using our Fischer iontophoresis device.
You can view our guide "Getting Started with the Fischer" here. We also have helpful videos on the RA Fischer Youtube channel.
As always, you can contact your Treatment Specialist at any time!
(800)525-3467 | info@rafischer.com
How long is The Fischer covered by warranty?
The Fischer Iontophoresis Device includes a 4-Year Limited Warranty.
Please review the complete warranty terms below.
Warranty Policy Details
RA Fischer Company (the “Company”) warrants to the original purchaser of The Fischer Tap Water Iontophoresis Device that such equipment will be free from defects in material or workmanship for a period of four (4) years from the date of purchase.
Legacy MD-1 and MD-2 Devices: These iontophoresis devices will be free from defects in material or workmanship for a period of two (2) years from the date of purchase.
Accessories and electrode cords are warranted for a period of ninety (90) days only.
The Company’s obligation under this warranty shall be limited to repairing or replacing, at the Company’s option, such products or components necessary to restore the device to proper operating condition.
Shipping costs to and from the factory shall be assumed by the purchaser.
This warranty does not apply to any equipment that has been tampered with or altered in any way, improperly installed, or subjected to misuse, neglect, or accident. Responsibility for any failure resulting from accident, abuse, or misapplication shall be assumed by the customer, and RA Fischer Company shall assume no liability as a consequence of such events under the terms of this warranty.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY MALFUNCTION, DEFECT, OR OTHERWISE, ARE NOT THE RESPONSIBILITY OF RA FISCHER COMPANY AND, TO THE EXTENT PERMITTED BY LAW, ARE HEREBY EXCLUDED BOTH FOR PROPERTY DAMAGE AND PERSONAL INJURY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Please review the complete warranty terms below.
Warranty Policy Details
RA Fischer Company (the “Company”) warrants to the original purchaser of The Fischer Tap Water Iontophoresis Device that such equipment will be free from defects in material or workmanship for a period of four (4) years from the date of purchase.
Legacy MD-1 and MD-2 Devices: These iontophoresis devices will be free from defects in material or workmanship for a period of two (2) years from the date of purchase.
Accessories and electrode cords are warranted for a period of ninety (90) days only.
The Company’s obligation under this warranty shall be limited to repairing or replacing, at the Company’s option, such products or components necessary to restore the device to proper operating condition.
Shipping costs to and from the factory shall be assumed by the purchaser.
This warranty does not apply to any equipment that has been tampered with or altered in any way, improperly installed, or subjected to misuse, neglect, or accident. Responsibility for any failure resulting from accident, abuse, or misapplication shall be assumed by the customer, and RA Fischer Company shall assume no liability as a consequence of such events under the terms of this warranty.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY MALFUNCTION, DEFECT, OR OTHERWISE, ARE NOT THE RESPONSIBILITY OF RA FISCHER COMPANY AND, TO THE EXTENT PERMITTED BY LAW, ARE HEREBY EXCLUDED BOTH FOR PROPERTY DAMAGE AND PERSONAL INJURY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
What is the warranty for BD® PureWick® products?
RA Fischer Co. is an authorized distributor of the BD® PureWick® Urine Collection System and does not provide a separate RA Fischer warranty for BD® PureWick® products.
If you are experiencing an issue with the BD® PureWick® Urine Collection System, BD® PureWick® External Catheters, or related accessories, contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com for assistance.
If you are experiencing an issue with the BD® PureWick® Urine Collection System, BD® PureWick® External Catheters, or related accessories, contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com for assistance.
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