Help with The Fischer
Troubleshooting, safety information, warranty terms and the return process. Legacy MD-1 and MD-2 devices are still supported.
Start here
Three things account for most support calls.
Before you use the device
This information is not hidden behind a menu because it matters. If any of it applies to you, speak to your doctor before treating.
Do not use the device if you
- Have a cardiac demand pacemaker, an implanted cardiac device, or any implant
- Use an electrically sensitive support system
- Are pregnant
- Have epilepsy or a cardiac condition
- Are undergoing cancer treatment
- Have a metal orthopaedic pin, screw or rod in the treatment area, since current can localise at the metal and cause pain
- Are under six years of age
Precautions during treatment
- Do not apply current over damaged or broken skin, or over any skin eruption
- Avoid treating areas where sensation is absent or impaired
- Prevent contact between the patient and metal objects or fixtures during treatment
- Avoid touching the electrodes while adjusting the controls
- Never operate the unit where it could become wet or immersed
- Stop immediately if the device malfunctions, or if a cord or electrode shows signs of deterioration
The Fischer at a glance
The details in full
The Fischer includes a 4-year limited warranty covering defects in materials or workmanship. Legacy MD-1 and MD-2 devices carry a 2-year limited warranty, and accessories and electrode cords are warranted for 90 days.
It does not cover normal wear and tear, misuse, neglect, accidents, or equipment that has been altered or improperly installed.
Warranty policy details. RA Fischer Company (the “Company”) warrants to the original purchaser of The Fischer Tap Water Iontophoresis Device that such equipment will be free from defects in material or workmanship for a period of four (4) years from the date of purchase.
Legacy MD-1 and MD-2 devices: these iontophoresis devices will be free from defects in material or workmanship for a period of two (2) years from the date of purchase. Accessories and electrode cords are warranted for a period of ninety (90) days only.
The Company’s obligation under this warranty shall be limited to repairing or replacing, at the Company’s option, such products or components necessary to restore the device to proper operating condition. Shipping costs to and from the factory shall be assumed by the purchaser.
This warranty does not apply to any equipment that has been tampered with or altered in any way, improperly installed, or subjected to misuse, neglect, or accident. Responsibility for any failure resulting from accident, abuse, or misapplication shall be assumed by the customer, and RA Fischer Company shall assume no liability as a consequence of such events under the terms of this warranty.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY MALFUNCTION, DEFECT, OR OTHERWISE, ARE NOT THE RESPONSIBILITY OF RA FISCHER COMPANY AND, TO THE EXTENT PERMITTED BY LAW, ARE HEREBY EXCLUDED BOTH FOR PROPERTY DAMAGE AND PERSONAL INJURY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
The Fischer includes a 60-day money-back guarantee on eligible US orders. International orders are not eligible. Returned equipment is subject to inspection, and the guarantee does not cover equipment that has been altered, misused, neglected or damaged in an accident.
Contact us for a Return Authorization before shipping anything back. Call (800) 525-3467 or email info@rafischer.com. Returns sent without one cannot be processed.
- Request a Return Authorization. Contact us before shipping the device.
- Ship the device. Return shipping is the customer’s responsibility. Package it securely to prevent damage in transit.
- Inspection. Returned equipment is inspected on arrival. Allow roughly 10 to 15 business days for inspection and processing.
- Refund. Once approved, the refund is issued to the original payment method. How quickly it appears depends on your bank or payment provider.
Unless we tell you otherwise, authorized returns go to:
RA Fischer Co.5400 Atlantis Ct.
Moorpark, CA 93021
For anything the above does not cover, including eligibility questions on a specific order, contact our Treatment Specialists and they will confirm where you stand before you ship anything.
No. The BD® PureWick® Urine Collection System, BD® PureWick® External Catheters, and related accessories and replacement components are final-sale items and are not eligible for return or refund.
If something is wrong with a product, contact our Treatment Specialists and we will help sort it out.
Yes. Our team can troubleshoot The Fischer and work out whether service or repair is needed, including for legacy MD-1 and MD-2 devices.
If your device will not turn on, shows an error, or is not performing as expected, call (800) 525-3467 or email info@rafischer.com.
RA Fischer Co. is an Authorized Distributor and does not provide a separate warranty for BD® PureWick® products.
If you are having a problem with the system, the external catheters or the accessories, contact our Treatment Specialists at (800) 525-3467 or info@rafischer.com and we will help.
No, but our Treatment Specialists provide remote help with setup, use, troubleshooting and general questions, which resolves the large majority of issues.
Supplies for AR Hinkel and RA Fischer electrolysis machines are available at ARHinkel.com (opens in a new tab).
Still stuck?
Our Treatment Specialists work with these devices every day and can usually sort out a problem over the phone. If it does need service, they will arrange it.